LA Phil Audience Services Supervisor

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Position: Audience Services Supervisor (Local 857 Treasurers & Ticket Sellers Union)

Department: Customer Engagement

FLSA Grade: Full-Time, Non-Exempt

Salary: $29.49/hour

Position Summary:
The Audience Services Supervisor, reporting to the Audience Services Manager, is responsible for daily supervision and guidance of the Audience/Patron Services team, primarily ensuring that the level of customer service maintains a high standard over the phone, online, and in person.

For more details and to apply for this LA Phil position online connect to this portal.

Center Theatre Group: Box Office Treasurer Position

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POSITION TITLE:  Box Office Treasurer
REPORTS TO:  Ticketing & Customer Experience Director
DIRECT REPORTS:  First Assistant Treasurers; Second Assistant Treasurer(s); Third Assistant Treasurer(s)

WORK SCHEDULE:  Full time including evenings & weekends
WORK LOCATION:  Los Angeles/on-site at The Music Center (and occasionally at other venues)

STATUS:  Non-Exempt from overtime. This position is under the jurisdiction of IATSE Treasurers and Ticket Sellers Local 857
COMPENSATION:  $1779.20/week per CBA

POSITION SUMMARY:  Center Theatre Group seeks a seasoned customer service and ticketing professional to oversee its Box Office operations at the Ahmanson Theatre, Mark Taper Forum, and Kirk Douglas Theatre. The Box Office Treasurer will hire, supervise, train, and direct a team of Box Office staff who provide excellent care for donors, subscribers, groups, and single ticket buyers. Internally, the Box Office Treasurer will work across the organization to ensure events are properly built and appropriately maintained. The Box Office Treasurer is responsible for daily statements and settlements of performances with both internal and external producers.

See full job description here.

Susan Schwartz Funeral

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It is with great sadness that we inform you of the passing of former IATSE Local 857 member Susan Schwartz. Her funeral will be held on Friday, June 30 from 12pm to 3pm. If you are interested in attending, it will be at White’s Funeral Home, 404 E. Foothill Blvd., Azusa, CA 91702. For more information, call (626) 334-2921.

LA Phil: Audience Services Rep – 2 to 3 positions available

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The Audience Services Representative, reporting to the Audience Services Manager, provides direct telephone, letter, and electronic customer service for the public on a daily basis, serve as a sales and service agent to patrons of the Los Angeles Philharmonic Association, and enter customer feedback into the patron database.

See full position description here:  

LA Phil: Audience Services Representative Position

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The Patron/Audience Services Representative, reporting to the Audience Services Manager, provides direct telephone, letter, and electronic customer service for the public on a daily basis, serve as a sales and service agent to patrons of the Los Angeles Philharmonic Association, and enter customer feedback into the Tessitura Database.

See full position description here.

Audience Services – Assistant Supervisor Position

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POSITION TITLE: AUDIENCE SERVICES ASSISTANT SUPERVISOR

REPORTING RELATIONSHIPS
REPORTS DIRECTLY TO: Audience Services Manager and Supervisors DIRECT REPORTS INCLUDE: Audience Services Representatives, Donor Associates, Group Services Associate

WORK SCHEDULE: (Full time/Part time) Full Time position working a varied schedule including weekend and evening hours.

STATUS: (Exempt/Non-Exempt) Non-Exempt
COMPENSATION: (Hourly/Salary) As outlined in the IATSE Local 857 contract

POSITION SUMMARY: Assists the Audience Services Director and Supervisors in the day-to-day operations of Audience Services for Center Theatre Group, primarily in the area of resolving patron problems and issues.

For more information click here for pdf of job description.

Vaccination Clinic-Dolby Theatre

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We are hosting a vaccination clinic on Wednesday, September 22 from 11:00am-3:00pm.  We are opening it up to all the local union members and their friends/family.

We will have all three vaccinations available and those who are eligible for booster shots, can come get that as well.  A second vaccination clinic will be held in mid-October for follow-up shots for those who decide on the Pfizer or Moderna vaccinations.

Please feel free to send this flyer or info out to your members.  To participate, each person will need to scan the QR code to register (it only takes a minute to do).

If you have any questions, please feel free to reach out.

Thank you,

Alia Gustafson, PHR, SHRM-CP
Sr. HR Business Partner
Dolby Theatre
6801 Hollywood Blvd., Suite 180
Hollywood, CA. 90028
phone: 323.308.6399 | phone: 323.860.1714
email: gustafsona@dolbytheatre.com l www.dolbytheatre.com